Your Money Actually
Your Money Actually
The shelf price isn't always what you pay
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The shelf price isn't always what you pay

Family Dollar's $63 million settlement is alleged overcharging at the register. Here's the 30-second habit that catches it.

Not news. A story, told the way I'd tell a friend.

You grab the paper towels because the tag says they're on sale. Then the dish soap, a box of cereal, something for the kids' lunches. At the register you're bagging, digging for your card, keeping one eye on the kids. Nobody is watching that little screen. Why would you? The price was right there on the shelf.

This week Family Dollar agreed to pay $63 million to settle with the Federal Trade Commission and 17 states. The FTC and the states say the chain charged people more at the register than the shelf tag or the ad said, over and over, and that coupons in the app often didn't give people the price they showed. Those are allegations.

So the fair question: does any of that money come back to me? Here's the rest of the story. Some of it is meant to. Family Dollar has to set up a $40 million fund for eligible shoppers and a $20 million discount program, and post notices in its stores, on its app and on its website. But the FTC hasn't said yet who qualifies or how you'd apply, and a judge still has to sign off on the deal. So I wouldn't spend it in your head.

And it isn't just one chain: the FTC sued Dollar General in October over the same kind of pricing, and that case is still going. Prices change in the computer, and sometimes the tag on the shelf doesn't get changed with it. You pay the difference a little at a time, and you probably never know.

The one thing I'd do: next time I check out, anywhere, I'd watch the screen as things ring up, or glance down at the receipt before I leave the store. If something rang up higher than the tag, I'd say so right there. A lot of the time the cashier can fix it on the spot. It takes about 30 seconds, and it's a lot easier at the register than after you get home.

Sources:

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